SlotsCharm Terms and Conditions

Welcome to Slots Charm Casino. These Terms and Conditions govern your access to and use of our website, games, and services. By creating an account, depositing funds, or otherwise using SlotsCharm, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services.

Who We Are

Our casino is operated by Cerberlot N.V., a company registered in Curacao, and we hold a valid Curacao gaming licence. We launched Slots Charm Casino in 2021 and have since built our platform to serve players in the United Kingdom and other international markets. Our site is available in English, and all communications, promotions, and support are provided in English only.

Eligibility and Account Registration

To use SlotsCharm, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require you to provide accurate, current, and complete information during registration, including a valid phone number and email address, both of which must be confirmed before certain services, including withdrawals and bonuses, become available.

• You may only maintain one account with us at any time
• We reserve the right to request identity verification documents at any stage
• You are responsible for keeping your Slots Charm login credentials confidential
• We may suspend or close accounts that provide false or misleading information

Once registered, you can access your account through the SlotsCharm login page using your credentials. We also offer a Slots Charm app for mobile devices, alongside desktop and browser-based play, giving you flexibility in how you access our games.

Restricted Territories

Accounts and deposits are not permitted for citizens or residents of the Netherlands, Ukraine, France, the United States, Georgia, Spain, and Italy. We may amend this list at any time without prior notice, and it is your responsibility to check your eligibility before registering or depositing.

In addition, access to our site is entirely prohibited for residents of a substantial number of jurisdictions, including but not limited to China, Hong Kong, Taiwan, the United Arab Emirates, Australia, Canada, Germany, Belgium, and many others listed in our full compliance documentation. We at SlotsCharm take these restrictions seriously and reserve the right to void any account, wager, or winnings associated with a breach of this policy.

Deposits, Withdrawals and Payment Methods

We accept deposits via Mastercard, Visa, Apple Pay, and a range of cryptocurrencies including Bitcoin, Tether, and Ethereum. The minimum deposit is 20 EUR for most payment methods and 75 EUR for cryptocurrency transactions. Our minimum withdrawal amount is 50 EUR.

• Withdrawals must be returned to the same payment method used for the deposit
• If a method is unavailable for technical reasons, we may offer an alternative
• Deposits split across multiple methods may result in a split withdrawal
• Funds cannot be returned to a Mastercard credit card, so we use an alternative method in those cases

Our withdrawal limits are 2,000 USD/EUR daily, 10,000 USD/EUR weekly, and 40,000 USD/EUR monthly, or the equivalent in RUB. The maximum monthly payout is 40,000 USD unless we agree otherwise in writing. Under our AML policy, every deposit carries a 3x wagering requirement before a withdrawal can be processed, and bets placed on Live Slots do not count towards this requirement. A fee of 20% may apply to withdrawals that have not been sufficiently played through.

Verification and Processing Times

Before we process a withdrawal, we require a confirmed phone number and email, completed KYC documentation, the fulfilment of your 3x turnover requirement, no unfinished bonus rounds or free spins, and at least one successful deposit within the previous 30 days. Withdrawals of 1,000 USD or more trigger additional identification checks, requiring a passport, driving licence or ID, a utility bill, and card images with sensitive digits hidden. We may take up to 30 days to complete additional verification with our game providers. Typical processing time is 24 to 36 hours, and we can process your request faster if you upload documents in advance.

Bonuses and Promotions

Our SlotsCharm platform offers three welcome deposit bonuses, each with a maximum value of 1,000 EUR, a 45x wagering requirement, and 4 days of validity. Every bonus must be activated before you make the qualifying deposit, and it must be fully wagered before any withdrawal request can be created.

• 75% + 50 free spins on Big Bass Bonanza, deposit from 25 EUR
• 150% + 100 free spins on Big Bass Splash, deposit from 50 EUR
• 150% + 150 free spins on Big Bass Floats My Boat, deposit from 75 EUR

We do not currently offer a Slots Charm no deposit bonus, and any communication suggesting a Slots Charm casino no deposit bonus outside of our official promotions page should be disregarded. Only one bonus may be active at a time, and the maximum bet counting towards wagering is 2 EUR, with each wagering bet capped at 20% of the bonus amount. Table games, including Roulette, Sic Bo, and Baccarat, along with video poker, do not contribute to wagering. Postponing rounds, free spins, or bonus games is strictly prohibited and may be treated as bonus abuse.

We also run a Sport Bonus of 175% on your first deposit of 40 EUR or more, subject to 40x wagering, a 1,000 EUR maximum, and 7 days of validity. Our loyalty programmes, including Missions, Leaderboard, Lotteries, and weekly cashback, are described in full on our Promotions page, and cashback must be claimed manually within 3 days through our Telegram bot integration.

Fair Use and Bonus Abuse

We reserve the right to void winnings, cancel bonuses, and restrict accounts where we detect patterns consistent with bonus abuse, including bets exceeding wagering limits or the use of prohibited strategies. Casino Slots Charm reviews and third-party promotional listings do not override the terms published on our official site, and only the terms stated here are legally binding.

Responsible Gambling

We are committed to promoting responsible play across Slots Charm Casino. We offer self-exclusion, deposit limits, and cooling-off periods for players who feel they need a break. If gambling stops being enjoyable, we encourage you to reach out to our support team or independent organisations that specialise in problem gambling support.

Intellectual Property

All content available through SlotsCharm, including our logo, graphics, game titles, and software, is owned by us or licensed to us by our game providers, such as Amusnet, Booongo, Playson, NetEnt, and Quickspin, among others. You may not copy, reproduce, or redistribute any part of our platform without our written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to Slots Charm Casino. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our site, including losses resulting from technical failures, connectivity issues, or third-party payment provider delays.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. We recommend checking this page regularly, as continued use of SlotsCharm following any update constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, your Slots Charm login, or any aspect of our services, our support team is available 24/7 via live chat, email at customercare@slotscharm.com or customercare@slotscharm.email, and by telephone at +441241340751. We are here to help with any concerns regarding your account, deposits, or bonuses at Slots Charm Casino.