SlotsCharm Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how SlotsCharm Casino collects, uses, stores and safeguards your information when you register, deposit, play or contact our support team. By creating an account, you agree to the practices described below.

Who We Are

Slots Charm Casino is owned and operated by Cerberlot N.V., a company registered in Curacao and licensed under Curacao gaming regulations. At Slots Charm, we provide our services to players in the United Kingdom and other international markets where online gambling is permitted. Our SlotsCharm platform is designed to give you a secure and enjoyable gaming environment, and we take our responsibility to protect your personal information seriously.

Information We Collect

When you complete slots charm login procedures or register a new account, we collect several categories of information necessary to provide our services and comply with our legal obligations.

• We collect your full name, date of birth, email address, phone number and residential address during registration
• We gather identification documents such as your passport, driving licence or national ID, along with a utility bill, as part of our KYC verification process
• We record your payment details, including card information (with sensitive digits masked) and cryptocurrency wallet addresses used for deposits and withdrawals
• We track your gaming activity, including games played, wagers placed, deposits, withdrawals and bonus usage
• We collect technical data such as your IP address, device type, browser information and login timestamps
• We monitor communications you have with our customer support team via live chat, email or telephone

How We Use Your Information

Our SlotsCharm team uses your personal data for several legitimate purposes connected to operating our casino slots charm services responsibly and lawfully.

• We use your information to verify your identity and confirm you meet our minimum age and residency requirements
• We process your deposits and withdrawals in accordance with our payment and AML policies
• We use your contact details to send account notifications, promotional offers and updates about our Missions, Leaderboard, Lotteries and Bonuses programmes
• We analyse your gameplay data to detect fraud, prevent bonus abuse and ensure fair play across our platform
• We rely on your data to comply with licensing obligations under our Curacao gaming licence
• We use aggregated data to improve our slots charm casino offering, including our game selection and user interface

Restricted Territories and Data Processing

Because access to Slots Charm is restricted in numerous jurisdictions, we process location and residency data specifically to confirm that you are not accessing our services from a prohibited country. Accounts and deposits are not permitted for citizens or residents of the Netherlands, Ukraine, France, the USA, Georgia, Spain and Italy, and this list may change at any time without notice. We also restrict site access entirely for residents of many other countries listed in our Terms and Conditions. If we identify that you are attempting to access our services from a restricted territory, we reserve the right to suspend your account and retain relevant data as required by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences and analyse traffic across our website. Our SlotsCharm cookies help us recognise returning players, streamline the slotscharm login process and tailor promotional content to your interests. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services, including our SlotsCharm app and desktop platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our business effectively.

• We share data with payment processors, including providers of Mastercard, Visa, Apple Pay and cryptocurrency transactions, to complete your deposits and withdrawals
• We disclose information to regulatory authorities and licensing bodies when required under our Curacao licence
• We work with identity verification providers to confirm your KYC documents during the withdrawal process
• We may share data with fraud prevention and anti-money laundering services to protect our platform and our players
• We provide information to law enforcement agencies where legally compelled to do so

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, tax and regulatory obligations. Our SlotsCharm records relating to KYC verification, transaction history and communications are typically retained for a minimum period required under Curacao gaming regulations, after which we securely delete or anonymise the data unless a longer retention period is required by law.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Our SlotsCharm security protocols include encryption of sensitive payment data, secure storage of identification documents and restricted internal access to personal records. While we take every reasonable precaution, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials when using slots charm casino login features.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to certain uses of your data, including marketing communications
• You have the right to withdraw consent for optional data processing at any time

To exercise any of these rights, you can contact our support team, and we will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game developers such as Amusnet, Booongo, Playson and NetEnt. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently gathered information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or the services we offer. We recommend checking this page regularly, as continued use of our SlotsCharm casino platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, we invite you to reach out to our dedicated support team, available 24/7 through live chat, email or telephone.

• Email: customercare@slotscharm.com or customercare@slotscharm.email
• Telephone: +441241340751
• Live Chat: available around the clock on our website

We value your trust and remain committed to transparent, responsible handling of your data across every aspect of our slotscharm casino services.